Summary:
Proven talent for aligning business strategy and objectives with established technology implementation and systems management paradigms to achieve maximum operational impacts with minimum resource expenditures. Sought for superb analytical skills, with the ability to solve challenging problems using a combination of industry standards and cutting-edge technologies to maintain optimal system performance. Skillset to identify, analyze, and remediate security risks in addition to strong technical writing skills. Experience working in a team environment and the ability to collaborate with individuals from diverse backgrounds.
Skills:
Network Support/Maintenance
Hardware/Software Troubleshooting
Technical Documentation
Risk Analysis/Mitigation
Network Security Management
System Configuration
Firewall Configuration
Cybersecurity Management
Industry Research
Team Leadership
Threat Modeling
Intelligence Analysis
Virtualization
End User Support
Issue Resolution
Professional Experience:
Network Support Technician – City of Lynn – Lynn, MA
April 2023 – Present
- Demonstrate expertise in a broad range of network support activities, including integrating, upgrading, and replacing network hardware components.
- Investigate, diagnose, and resolve issues with PC hardware and peripherals and complete troubleshooting requests and upgrades to monitors, keyboards, mice, RAM, PSU, HDDs, and SSDs.
- Administer Active Directory to enforce security, manage user access, and streamline system configurations.
- Conduct preventive maintenance on all hardware and peripherals and coordinate daily and weekly maintenance schedules.
- Communicate with end-users regarding network-related issues, connectivity problems, VPN setup, and access control and provide security awareness training to users across the organization.
- Provide end-user training and technical support on security best practices, password management (e.g., Keeper, Bitwarden), and access controls.
- Maintain documentation of system configurations, procedures, and troubleshooting steps to support knowledge sharing and process improvement.
Network Systems Assistant Coordinator – City of Lynn – Lynn, MA
April 2021 – Present
- Spearheaded the implementation of new desktop imaging software which significantly reduced desktop installation time by over 60%.
- Served as first point of contact for vendors working with the Information Technology department while maintaining productive business partnerships.
- Reviewed, prioritized, and responded promptly to troubleshooting requests and provided timely upgrades to ensure optimal user performance, including operating systems and computer components.
- Created and updated detailed network documentation, including network diagrams, configurations, and inventory records.
- Utilized robust knowledge and understanding of network hardware management configuration, Windows installation and setup, and LAN networking.
- Ensured business continuity by managing and monitoring all infrastructure backups and notifying business partners of failed backup jobs.
- Headed the migration of 30-50 Windows 7 computers to Windows 10 prior to Microsoft’s EOL date of January 10, 2023.
Customer Experience Associate I – Salem Five Bank – Salem, MA
March 2020 – March 2021
- Provided superior customer service while assisting clients with various banking-related issues, consistently achieving a first-call resolution rate of over 93%.
- Detected, analyzed, and immediately addressed potential fraud cases involving debit cards and online banking and reported incidents to senior leadership.
- Cross-collaborated effectively with various departments to resolve issues, meet departmental goals, and ensure customer satisfaction.
- Tested new features to support business growth, adapted to new business features, and supported customers through end-user changes.
- Utilized proper encryption standards to distribute confidential PII information to customers through various methods.
Education and Professional Development:
Master of Science in Security Studies – Cybersecurity – University of Massachusetts Lowell
September 2022 – May 2024 (GPA: 4.0)
Courses:
Bachelor of Science – Information Technology – University of Massachusetts Lowell
September 2020 – February 2022 (GPA: 3.945)
Courses:
The Definitive GRC Analyst Master Class – TCM Security / Simply Cyber – 2022
- Prepared, executed, and reported on the audit of the subset of NIST SP 800-53 cybersecurity controls to include interview, document review, and testing of systems to support compliance audit activities.
- Knowledgeable of NIST Cybersecurity Framework and how the Identify, Protect, Detect, Respond, and Recover categories comprise and facilitate an information security program
- Developed concise, tailored cybersecurity awareness content, improving targeted end-user base cyber hygiene
- Developed Just-In-Time cybersecurity awareness content for emerging threats to reduce operational risk to tailored audiences
- Semi-quantitatively analyzed cybersecurity risk using NIST SP 800-30 methodology to identify highest risk weaknesses for a system
- Executed threat modeling exercise to determine higher likelihood threat events to inform cybersecurity risk modeling
Home Lab Experience:
Active Directory Lab
- Set up new users and groups using Group Policy, locked and unlocked users, and reset passwords using best password practices.
Digital Forensics Lab
- Utilized Autopsy to triage example problems, acquired example evidence through OSForensics, used FTKImager to obtain digital hashes, used Magnet Axiom to recover, analyze, and report digital evidence from computers and mobile devices, and explored Windows Forensics through file systems, registry, triaging images, and usb tracking
Awards and Honors
- Leadership Award, UMass Lowell Marching Band (2019) – Awarded for assisting with logistics, leading 14 peers, communicating instructions from staff, and resolving internal conflicts between fellow peers.
- Semi-Finalist: Presidential Management Fellowship (2024)
- Outstanding Graduate Student Award (2024)
Technical Proficiencies:
- Active Directory
- Linux
- HTML
- CSS
- Microsoft O365
- WordPress/Web Development
- Adobe Suite
- Google Cloud
- Familiar with Bash, Python, Rust, C, and Powershell
- Mimecast / Proofpoint
Extracurriculars:
- Golf
- Hiking (Attempting to Hike the NH 48 peaks)
- Listen to Music
- Watch TV
- Play with concert bands and orchestras (I can play eight instruments, but specialize in percussion/drums!)
- Video Games
- Research
- Learning about other fields (Psychology is a large interest)
Contact Info:
Email: mathieubruneau07@gmail.com
Phone #: 781-484-6342
LinkedIn: www.linkedin.com/in/mathieu-bruneau
Mathieu Bruneau Resume 